ITIL 4 Foundation: Complete Course with 2 Practice Exams دانلود دوره آموزشی

دادوره آموزش ITIL 4 Foundation که با عنوان ITIL Foundation شناخته می‌شود اولین دوره از سری آموزش های مدیریت سرویس های فناوری اطلاعات است. در این دوره ITIL  شما با مفاهیم اولیه و تعریف های اصلی مدیریت سرویس و چرخه حیات سرویس آشنا می شوند و آمادگی حضور در آزمون بین المللی و کسب مدرک ITIL Foundation را به دست می آورید. در هر یک از فازهای چرخه حیات سرویس، اهداف، قلمرو، فرایندها و شاخص ها بررسی می شوند و شما به سطح مناسبی از آشنایی با مفاهیم ITIL دست خواهید یافت.

Video Details

Price: £122.40
By: Jason Dion
Publisher: Packt Publishing
Date: Tuesday, March 12, 2019
ISBN: 139781838646783
Course Length: 5 hours 50 minutes

Table of Contents

Introduction
Service Management
Four Dimensions of Service Management
Service Value System
Guiding Principles
Service Value Chain
Continual Improvement
General Management Practices
Service Management Practices
Technical Management Practices
Conclusion

Video Description

This course covers the ITIL® 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL® 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® course on this page is offered by Dion Training Solutions, LLC, and an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
All the caption files and supporting files for this course are available at: https://github.com/PacktPublishing/ITIL-4-Foundation-Complete-Course-with-2-Practice-Exams

Style and Approach

This course is a complete textbook replacement and covers the entire ITIL ® 4 Foundation exam objectives in-depth. Additionally, this course comes with two complete practice exams that simulate the type of questions you will receive on the ITIL® 4 Foundation exam.

What You Will Learn

Passing the ITIL® 4 Foundation exam
Getting ITIL® 4 Foundation certified
Describing the ITIL framework
Understanding real-world examples
Applying ITIL® 4 to your organization
Discuss ITIL® 4 concepts with confidence