ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams

ITIL (Information Technology Infrastructure Library) یک راهنما جامع برای مدیران IT می باشد تا بتوانند زیرساختهای فناوری اطلاعات را در یک چارچوب عملی برای سازمان خود، مدیریت و بهینه سازی نمایند. ITIL به مدیران این امکان را فراهم می کند تا  سطح خدمات ارائه شده در سازمان اطمینان حاصل نموده و قادر باشند زیرساختهای مورد نیاز را بر طبق یک برنامه از پیش تعیین شده تهیه نمایند. این کتاب یک منبع جامع جهت آمادگی برای آزمون بین المللی ITIL می باشد.

Helen Morris, Liz Gallacher
ISBN: 978-1-119-01224-5
Sep 2017
720 pages
Price $80.99

Description

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn’t stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you’ll need to know for the job.

ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information.

• Learn service strategy principles, organization, and implementation
• Master the central technologies used in IT Service Management
• Be aware of inherent challenges, risks, and critical success factors
• Internalize the material covered on all four ITIL exams

The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Table of contents
Chapter 1: Introduction to Operational Support and Analysis 614
Chapter 2: Incident and Problem Management 614
Chapter 3: Event Management, Request Fulfillment, and Access Management 615
Chapter 4: The Service Desk 616
Chapter 5: Technical Management, Application Management, and IT Operations Management 618
Chapter 6: Technology and Implementation Considerations for Operational Support and Analysis 618
Chapter 7: Introduction to Planning, Protection, and Optimization 619
Chapter 8: Capacity, Availability, and Information Security Management 621
Chapter 9: IT Service Continuity Management and Demand Management 622
Chapter 10: Technology and Implementation Considerations for Planning, Protection, and Optimization 623
Chapter 11: Introduction to Release, Control, and Validation 623
Chapter 12: Change Management and Service Asset and Configuration Management 624
Chapter 13: Service Validation and Testing andChange Evaluation 625
Chapter 14: Release and Deployment Management and Knowledge Management 626
Chapter 15: Technology and Implementation Considerations for Release, Control, and Validation 627
Chapter 16: Introduction to Service Offerings and Agreements 628
Chapter 17: Service Portfolio Management and Service Catalog Management 629
Chapter 18: Service Level Management and Supplier Management 630
Chapter 19: Business Relationship Management and Financial Management for IT 630
Chapter 20: Technology Considerations for Service Offerings and Agreements 631
Index 633