Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide

کتاب Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide که برای تکنسین‌های شبکه، دانشجویان و کارآموزان سطح مبتدی طراحی شده است، شما را با دانش و مهارت‌های اساسی لازم برای درک نحوه عملکرد شبکه‌ها مجهز می‌کند. این کتاب آموزش و تجربه عملی شما را برای آزمون شبکه CCST آماده می کند که همه چیز را از استانداردها و مفاهیم، ​​آدرس دهی و فرمت های زیرشبکه گرفته تا تشخیص مشکلات و اصول اولیه را پوشش می دهد.

Copyright 2025
Edition: 1nd
ISBN-10: 9780135404089
Published: Mark Smith, David Bayne, John Pickard
Format: EPUB, PDF Convert
By: Anthony Bruno, Steve Jordan

Book Description

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete study package includes

A test-preparation routine proven to help you pass the exam

Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section

Exam Topic lists that make referencing easy

Chapter-ending exercises, which help you drill on key concepts you must know thoroughly

The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports

An online Flash Cards application to help you drill on Key Terms by chapter

A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies

Study plan suggestions and templates to help you organize and optimize your study time

The Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide walks you through all the exam topics found on the Cisco CCST exam. Topics covered include

IT Support Job Tasks and Responsibilities

Hardware Issues

Connectivity and Resource Access Issues

Operating System and Application Issues

Common Threats and Preventions

Job Tools

Cover Page

Half Title Page
Title Page
Copyright Page
About the Authors
About the Technical Reviewer
Dedications
Acknowledgments
Contents at a Glance
Contents
Icons Used in This Book
Command Syntax Conventions
Introduction
Chapter 1. Help Desk
“Do I Know This Already?” Quiz
Foundation Topics
Introduction
The IT Support Technician
Customer Service Communication Skills
Time Management
Help Desk Queue Management
Service-Level Agreements
Key Performance Indicators
Ticketing Systems
Documentation
The Problem-Solving Process
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Chapter 2. Hardware
“Do I Know This Already?” Quiz
Foundation Topics
Safety
Ports and Interfaces
Identifying, Installing, and Upgrading Computer Components
Hardware and Peripheral Issues
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
References
Chapter 3. Networking and Network Connectivity
“Do I Know This Already?” Quiz
Foundation Topics
Locating Basic Network Information
Basic End-Device Network Connectivity
Connectivity Testing
Multifactor Authentication
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Command Reference to Check Your Memory
References
Chapter 4. Windows OS
”Do I Know This Already?” Quiz
Foundation Topics
Resolving Common Windows OS Systems Issues
Resolving Common Application Issues
Windows System Tools
Windows Security Tools
Mapping Cloud Drives
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Command Reference to Check Your Memory
References
Chapter 5. macOS
“Do I Know This Already?” Quiz
Foundation Topics
macOS
macOS System Tools
macOS Security Tools
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
References
Chapter 6. Virtualization, Cloud, and Remote Access
”Do I Know This Already?” Quiz
Foundation Topics
Introduction
Cloud Computing
Cloud Computing vs. On-Premises Data Centers
Cloud Providers
Cloud Services
Cloud Models
Virtualization
Hypervisors and Virtual Machines
Virtualization and Software-Defined Networking
Remote Access
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Chapter 7. Security
“Do I Know This Already?” Quiz
Foundation Topics
Security Threats
Security Threat Mitigation
Company Policies and Confidentiality Guidelines
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
References
Chapter 8. The IT Professional
”Do I Know This Already?” Quiz
Foundation Topics
Professionalism
Company Policies and Confidentiality
Remote Access Tools for Troubleshooting
Research Tools
Documentation Tools
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
References
Chapter 9. Final Preparation
Tools and Resources
Study Tips
Summary
Chapter 10. Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide Exam Updates
The Purpose of This Chapter
News About the Next Exam Release
Updated Technical Content
Appendix A. Answers to the “Do I Know This Already?” Quizzes
Appendix B. Problem-Solving Process
Appendix C. Memory Tables
Appendix D. Memory Tables Answer Key
Appendix E. Study Planner [This content is currently in development.]
Glossary