CBT Nuggets – Fundamental Cisco Training for Collaboration Engineers

VoIP and the Differences Between Analog and Digital Signaling
1. Intro: VoIP and the differences between analog and digital signaling 1 min
2. Welcome 11 mins
3. About Cisco Certifications 7 mins
4. The impact of VoIP today 12 mins
5. Describe analog signaling 12 mins
6. Describe digital signaling 4 mins

Cisco Collaboration Components
1. Intro: Cisco Collaboration Components 1 min
2. PSTN vs ITSP 4 mins
3. Connecting to the PSTN 9 mins
4. Cisco Collaboration Components 6 mins
5. The different UC Deployment Models 9 mins
6. On-Premises UC Deployment Models 6 mins
7. Cisco Unified Communications Manager 8 mins

Cisco Collaboration Hardware
1. Intro: Cisco Collaboration Hardware 1 min
2. Virtualization 8 mins
3. Server Hardware Options 11 mins
4. Integrated Services Routers 10 mins
5. Collaboration Endpoints 12 mins

Voice Protocols, Codecs and Digital Signal Processors
1. Intro: Voice Protocols, Codecs and Digital Signal Processors 1 min
2. Voice Signaling Protocols 9 mins
3. Voice Streaming Protocols 4 mins
4. Voice CODECs 8 mins
5. Digital Signal Processors 9 mins
6. Power Over Ethernet 15 mins

Network Services and Features
1. Intro: Network services and features 1 min
2. VLANs 11 mins
3. Voice VLANs 4 mins
4. DHCP 10 mins
5. DNS 5 mins
6. NTP 5 mins
7. CDP 4 mins
8. TFTP 2 mins

Quality of Service Requirements, Models, and Markings
1. Intro: Quality of Service Needs, Models and Markings 1 min
2. Why do we need Quality of Service? 8 mins
3. Knowing the enemy of your VoIP traffic 10 mins
4. Identify the types of traffic that are important 4 mins
5. QoS Models 5 mins
6. Class of Service 4 mins
7. IP Precedence 2 mins
8. Differentiated Services Code Point 16 mins

Quality of Service Tools and Algorithms
1. Intro: Quality of Service Tools and Algorithms 1 min
2. QoS Tools – Congestion Management 5 mins
3. QoS Tools – Congestion Avoidance 5 mins
4. QoS Tools – Policing and Shaping 4 mins
5. Link Efficiency 4 mins
6. Queuing Algorithms – FIFO 4 mins
7. Queuing Algorithms – Weighted Fair Queuing 4 mins
8. Queuing Algorithms – Class-Based Weighted Fair Queuing 3 mins
9. Queuing Algorithms – Low Latency Queuing 2 mins
10. Low Latency Queuing Example 11 mins

Introduction to CUCM
1. Intro: Introduction to CUCM 1 min
2. Our Network 2 mins
3. CUCM installation overview 16 mins
4. CUCM Admin interfaces 8 mins
5. CUCM Services 10 mins
6. Enterprise and Service Parameters 10 mins

CUCM Endpoint Registration
1. Intro: CUCM Endpoint Registration
1 min
2. CUCM Clusters
9 mins
3. Adding a CUCM Subscriber
8 mins
4. Phone boot process
6 mins
5. Manual Phone Registration
9 mins
6. CUCM Auto-Registration
8 mins
7. What if DNS is down?
5 mins

Collecting Packet Captures and Troubleshooting Endpoint Registration
1. Intro: Collecting packets captures and troubleshooting endpoint registration
1 min
2. Collecting a packet capture from a Cisco IP Phone
8 mins
3. Auto-Registration Packet Capture
2 mins
4. SIP Registration Messages
6 mins
5. Inspecting the phone configuration file
7 mins
6. Troubleshoot Phone Registration
11 mins
7. Customize phone wallpaper
11 mins
8. Customize phone ringtones
10 mins
9. Reset vs Restart vs Apply Config
3 mins

CUCM Device Pools
1. Intro: CUCM Device Pools
1 min
2. Device Pools
6 mins
3. Cisco Unified CM Groups
9 mins
4. Date/Time Groups
8 mins
5. Phone NTP reference
6 mins
6. Regions
14 mins
7. Locations
12 mins

CUCM Templates and Profiles
1. Intro: CUCM Device Pools
1 min
2. Device Defaults Configuration
6 mins
3. Installing endpoint firmware manually
12 mins
4. Installing endpoint firmware with a COP file
12 mins
5. Softkey Templates
7 mins
6. Phone Button Templates
7 mins
7. Common Phone Profiles
11 mins

CUCM Bulk Administration Tool
1. Intro: CUCM Bulk Administration Tool
1 min
2. Bulk Administration Tool – bat.xlt
14 mins
3. Bulk Administration Tool – Phone templates
4 mins
4. Bulk Administration Tool – Insert phones
15 mins
5. Bulk Administration Tool – Update Phones
7 mins
6. Phone Copy vs Super Copy
4 mins
7. Migrate Phone
5 mins

Manage CUCM User accounts
1. Intro: Manage CUCM User accounts
1 min
2. End Users Versus Application Users
5 mins
3. Managing Local End Users in CUCM
8 mins
4. LDAP Integration
3 mins
5. LDAP Synchronization
12 mins
6. LDAP filters
6 mins
7. When LDAP users are deleted
2 mins
8. LDAP Authentication
6 mins

CUCM User and Group Management
1. Intro: CUCM User and Group Management
1 min
2. Credential Policy
12 mins
3. Credential Policy Default
9 mins
4. Roles
6 mins
5. Access Control Groups
9 mins
6. User Rank
5 mins
7. Self-Care Portal
9 mins

CUCM Directory Numbers
1. Intro: Configure CUCM Directory Numbers
1 min
2. Directory Numbers
7 mins
3. Shared Lines
10 mins
4. Directory Number Settings
14 mins
5. Call Forward and Call Pick Up settings
7 mins
6. Music On Hold
7 mins
7. Route Plan Report
2 mins
8. Find Unassigned Numbers
4 mins

CUCM Dial Plans and Route Patterns
1. Intro: CUCM Dial Plans and Route Patterns
1 min
2. Our Network
2 mins
3. Dial Plan
5 mins
4. Route Patterns
8 mins
5. Route Pattern Wildcards
10 mins
6. Creating our Dial Plan
10 mins
7. Completing our Dial Plan
5 mins
8. Route Pattern Matching
7 mins

CUCM Route Groups and Route Lists
1. Intro: Route Groups and Route Lists
1 min
2. Route Groups
7 mins
3. Route Lists
2 mins
4. Route Groups and Route Lists Demo
14 mins
5. Route Group Failover
15 mins
6. Local Route Groups
5 mins

CUCM Partitions and Calling Search Spaces
1. Intro: Partitions and Calling Search Spaces
1 min
2. Class of Service
3 mins
3. Partitions
11 mins
4. Calling Search Spaces
6 mins
5. Calling Search Spaces Demo
5 mins
6. Calling Search Spaces Implementation
12 mins
7. Device vs Line CSS
7 mins
8. Device and Line CSS Implementation
2 mins

CUCM Translation Patterns
1. Intro: CUCM Translation Patterns
1 min
2. Translation Patterns
4 mins
3. Scenario 1: Route inbound calls from the ITSP
8 mins
4. Scenario 2: Dial 0 to reach the operator
8 mins
5. Scenario 3: Dialing 44 to reach security
2 mins
6. Scenario 4: Keeping the calls local to CUCM
9 mins
7. Scenario 5: Auto Registered phones can only call one number
12 mins
8. Scenario 6: Configure Private Line Automatic Ring-down (PLAR)
13 mins
9. Dialed Number Analyzer
7 mins

CUCM Media Resources
1. Intro: CUCM Media Resources
1 min
2. Types of Media Resources
7 mins
3. Media Resource Groups
10 mins
4. Media Resource Group Lists
8 mins
5. Media Termination Points
11 mins
6. Transcoders
6 mins
7. Conference Bridges
7 mins

CUCM Hunt Pilots and Call Park
1. Intro: CUCM Hunt Pilots and Call Park
1 min
2. Line Groups
8 mins
3. Hunt Lists
2 mins
4. Hunt Pilots
9 mins
5. Call Park
10 mins
6. Call Park Monitoring
10 mins
7. Directed Call Park
2 mins

CUCM Common Endpoint Features
1. CUCM Common Phone Features
1 min
2. Call Forward All
12 mins
3. Meet-Me
9 mins
4. Conference Now
9 mins
5. Busy Lamp Fields
6 mins
6. Call Pickup
15 mins
7. Intercom
7 mins

CUCM Real-Time Monitoring Tool
1. Intro: CUCM Real-Time Monitoring Tool
1 min
2. Cisco Real-Time Monitoring Tool (RTMT)
6 mins
3. Cisco RTMT Overview
9 mins
4. Cisco RTMT Performance Counters
9 mins
5. Cisco RTMT Alert Central
10 mins
6. Downloading Files from RTMT
5 mins
7. Restarting/Shutdown servers
13 mins

CUCM Reporting, Backups and the CLI
1. Intro: CUCM Reporting, Backups and the CLI
1 min
2. Cisco Unified Reporting
9 mins
3. Call Detail Records (CDRs)
15 mins
4. Disaster Recovery System (DRS)
17 mins
5. Basic CLI commands
11 mins

Introduce Cisco Unity Connection
1. Introduce Cisco Unity Connection
1 min
2. Cisco Unity Connection
6 mins
3. CUC Admin Interfaces
4 mins
4. Integration between CUCM and CUC
10 mins
5. CUC Clusters
7 mins
6. CUC Voice Messaging Ports
10 mins
7. CUC System Settings
3 mins

Cisco Unity Connection User Accounts
1. Intro: Cisco Unity Connection User Accounts
2 mins
2. CUC End User Experience
8 mins
3. Creating users manually
6 mins
4. Importing users from CUCM
5 mins
5. Importing users from LDAP
10 mins
6. CUC LDAP authentication
4 mins
7. CUC Roles
8 mins

Cisco Unity Connection Voicemail Account Settings
1. Intro: Cisco Unity Connection Voicemail Account Settings
1 min
2. How does CUCM route calls to voicemail?
6 mins
3. Voicemail Account Default Settings
13 mins
4. Mailbox Quotas
15 mins
5. CUC User Templates
7 mins
6. You have voicemail!
2 mins

Cisco Unity Connection Rules, Aging Policies and Notifications
1. Intro: Cisco Unity Connection Rules, Aging Policies and Notifications
2 mins
2. Direct and Forwarded Routing Rules
7 mins
3. Authentication Rules
11 mins
4. Message Aging Policy
6 mins
5. CUC Notifications
11 mins
6. Types of Greetings
6 mins

Cisco Unity Connection Partitions and Directory Handlers
1. Intro: Cisco Unity Connection Partitions and Directory Handlers
1 min
2. Partitions and Search Spaces
15 mins
3. Schedules
9 mins
4. Holiday Schedules
6 mins
5. Directory Handlers
15 mins

Cisco Unity Connection Call Handlers
1. Intro: Cisco Unity Connection Call Handlers
1 min
2. System Call Handlers
10 mins
3. Create a System Call Handler
12 mins
4. Complete our System Call Handler configuration
5 mins
5. Call Handler Options
19 mins
6. Call Handler Owners
6 mins

CUC Failover, Disaster Recovery and Reports
1. Intro: Class of Service, Interview Handlers, and Distribution Lists
1 min
2. Alternate Extensions & Names
5 mins
3. CUC Cluster Failover
11 mins
4. Disaster Recovery System
12 mins
5. CUC Reports
7 mins
6. CUC RTMT
10 mins
7. Thank you!
8 mins

Class of Service, Interview Handlers, and Distribution Lists
1. Intro: Class of Service, Interview Handlers, and Distribution Lists
1 min
2. Class of Service
8 mins
3. Web Inbox
7 mins
4. Cisco Personal Communications Assistant
10 mins
5. Interview Handlers
9 mins
6. Distribution Lists
15 mins

Creating our lab environment: Configure Router on a Stick and setup a DHCP/NTP server
1. Intro: Creating our lab environment: Configure Router on a Stick and setup a DHCP/NTP server
1 min
2. Set up Router on a Stick
13 mins
3. Configure our lab switches
13 mins
4. Setup up our DHCP Server
8 mins
5. Setting up our NTP Server
4 mins
6. Saving and Exporting your configs
9 mins

Creating our lab environment: Our topology, hardware, and base configuration
1. Intro: Creating our lab environment: Our topology, hardware, and base configuration
2 mins
2. Benefits of a home lab
8 mins
3. Lab Hardware
7 mins
4. Our Lab Network
5 mins
5. Routers and switches base config
8 mins
6. Setting up management connectivity
8 mins
7. Create VLANs in our environment
4 mins
8. Test VLAN Connectivity
5 mins

Creating our lab environment: Install and setup VMware ESXi
1. Intro
1 min
2. ESXi Overview
8 mins
3. Obtain the ESXI software
8 mins
4. Install ESXi
10 mins
5. Setup ESXi Storage
5 mins
6. ESXi vmnics and port configuration
6 mins
7. Setup ESXi Virtual Switches
3 mins
8. Setup ESXi Port Groups
4 mins
9. Test Connectivity
6 mins

Creating our Lab Environment: Install and Set Up Windows Server
1. Intro
1 min
2. Download Windows Server Trial
4 mins
3. Install Windows Server
5 mins
4. Install VMware Tools and create a snapshot of our server
10 mins
5. Assign our hostname and IP address
8 mins
6. Setup Active Directory
4 mins
7. Setup our DNS server
8 mins
8. Setup our Certificate Authority
6 mins
9. Extending the Windows Server trial
4 mins

Creating our lab environment: Deploy CUC Publisher and Subscriber Nodes
1. Creating our lab environment: Deploy CUC Publisher and Subscriber Nodes
1 min
2. Gather the necessary files
3 mins
3. Install the CUC Publisher Node
11 mins
4. CUC and CUCM SIP Integration
6 mins
5. CUCM Voicemail Configuration
5 mins
6. CUC Publisher Configuration
8 mins
7. Install the CUC Subscriber Node
8 mins
8. CUC Subscriber Configuration
6 mins

Creating our lab environment: Deploy CUCM Publisher and Subscriber Nodes
1. Intro: Deploy CUCM Publisher and Subscriber
1 min
2. Gather the necessary files
11 mins
3. Install the CUCM Publisher Node
17 mins
4. Activate CUCM services
5 mins
5. Register phones to CUCM
15 mins
6. Install the CUCM Subscriber Node
9 mins
7. Activate CUCM services on Subscriber Node
6 mins

Creating our lab environment: Configure our CUBE and PSTN router
1. Intro: Configure our CUBE and PSTN router
2 mins
2. Our Game Plan
5 mins
3. Cisco Unified Communications Manager Express
5 mins
4. PSTN/ITSP Router Configuration
18 mins
5. CUBE Router Configuration
12 mins
6. CUCM Configuration
4 mins
7. Testing inbound and outbound calls
14 mins

Creating Our Lab Environment: Backup and Restore CUCM\CUC